Green Phone

The Green Phone was established in early 1992 to promote and facilitate public participation in solving local environmental problems.

About Green Phone

The main activity of the Green Phone (GP) is to receive calls from citizens about environmental problems from their neighborhood and to address these issues. In complex cases, the team of the GP is assisted by members of Zelena akcija and independent experts, including media and/or we organise campaigns, in order for the competent institutions to solve the problem.


  1. GP has its goals and activities set through the Strategic Operational Plan of Zelena akcija:
  2. Solving local environmental problems reported by citizens with the help of competent institutions;
  3. Help and advice from other Green phones through the Green Phone Network;
  4. Increase citizen participation in solving local environmental problems;
  5. Educate and inform citizens about environmental legislation and citizens' access to environmental information, participation in environmental decision-making procedures and the right of access to justice in the context of environmental issues;
  6. Increase the level of ecological awareness among citizens and point them to the need for cooperation with the competent bodies and their organisations at their disposal;
  7. Improve cooperation between state and local institutions with environmental NGOs;
  8. Improve the work of GP through greater visibility (Bulletin of ZT) and greater reporting effectiveness (improve digitalisation of the program).


Since 1993, GP has been regularly financed by the City of Zagreb, with the approved amount of 330,500.00 HRK in 2009, while since 2010 the programme is financed with reduced resources in the amount of HRK 150,000.00, which covers approximately half of the total cost of that programme. Apart from a larger amount of approved funds, GP requires some kind of permanent donation that would ensure the stability of the service and enable further improvement of the work.


In addition to the usual and most common phone communication, a large part of the queries that come within the GP are processed by means of a letter. By outgoing correspondence, we forward the reports and inquiries that we have received to the relevant services and institutions for resolution. For ease of reference, and for the sake of easier identification, we have identified thirteen categories of environmental problems that citizens most frequently report to us. These are: construction, noise, soil, radiation, waste, traffic, various issues, mining, forest, water, greenery, air and animals. Regarding the types of reported problems, we can state that since the beginning of GP's work, waste is still the main issue. The devastation of green speaces is the second most common reason why citizens are call the Green Phone. As far as greenery is concerned, people are still unsettling trees, whether it is planned or unplanned. Frequently, there are also citizens with complaints about cars parked on green areas and any other destruction of greenery. As for the category of water, citizens complain of polluted streams and rivers and canalisation of streams. When it comes to the category of air, citizens tend to complain about incineration of wastes, cables, leaves and smell from chimneys. In the case of radiation category, citizens generally complain about setting up base stations of mobile telephony on roofs of buildings. The remaining categories participate equally in the average total number of reports, except soil and mining categories.

Aside from the fact that they are calling the GP, more and more citizens are coming to the Green Phone premises, and they are increasingly contacting us by e-mail, which means they are visiting our website and are interested in our work.

According to our estimates, citizens are calling the Green Phone in such large numbers for two reasons. The first is the because of being lost in the processes of institutions and inspections, which is why citizens often do not know who to turn to, especially when institutions start sending them from one address to another. The second reason is the fear of displeasing someone, so we also receive anonymous calls. Sometimes this is also the case with people who take part in illegal activities such as dumping hazardous waste. All reports to GP are recorded in our digital database that allows us to quickly connect new reports related to a particular case with similar reports that GP has already received, which results in faster resolution of the reports. We have also examples of problems that are reported to us by inspection services. Such reports are treated the same as when the problem is reported by citizens.

Green Phone staff:

05.04.10. 15:01